Question 1

Where is customer data hosted?

Accepted Answer

NeoZaar hosts customer data on secure VPS infrastructure located in India. The hosting environment follows industry-standard security controls, including encryption, network isolation, and continuous monitoring. Data hosting location does not impact customer ownership or control of data.

Question 2

Can NeoZaar be accessed globally?

Accepted Answer

Yes. NeoZaar is designed for global access. Users can access the platform from any country. All access is protected using encrypted connections. User location does not change where data is stored.

Question 3

Who owns the data?

Accepted Answer

Customers always retain ownership of their data. NeoZaar processes data only on customer instructions. Data is never sold or used for NeoZaar's independent purposes. NeoZaar acts as a Data Processor, not a data owner.

Question 4

Who can access customer data within NeoZaar?

Accepted Answer

Access is strictly controlled using a least-privilege model: Role-Based Access Control (RBAC) limits access by function. Multi-Factor Authentication (MFA) is mandatory for administrative access. Access is reviewed periodically. Only authorised personnel with a legitimate business need can access data.